Report a repair

When you need to log a fast Swan Living maintenance request, our team provides streamlined supported housing maintenance Buckinghamshire properties depend on. Reporting issues early ensures a safe shared living environment and cuts down on long-term facility wear.

Supported Living Property Maintenance

For day-to-day non-urgent maintenance issues that don't pose immediate safety risks to residents or property assets. Please use our digital logging board right below to submit routine maintenance notices.

Report Online Below

Swan Living Report a repair

Call 07734549943 immediately

Use our dedicated alert route for sudden safety threats or serious structural system damage—like live electrical wire exposure, absolute heating losses, active gas smells, major floods, or broken entry doors. Call 999 first if immediate personal danger is present.

Call Emergency Line Now

Before Submitting a Swan Living Maintenance Request

✓ Check whether the problem affects only one item or a wider part of the property.

✓ Make the area safe where you can do so without risk—for example, avoid using damaged equipment.

✓ Do not attempt electrical, gas, structural or other specialist repairs yourself.

✓ Take clear photographs only when it is safe and respectful to do so.

✓ Tell us about any accessibility, communication, health or safeguarding consideration relevant to the visit.

✓ Be available to answer questions and agree access arrangements.

Supported Accommodation Repair Form

Please fill out this complete online intake grid with accurate description data. If you need to report an urgent repair in Buckinghamshire that falls outside routine timelines but isn't an overnight hazard, note it clearly below.

1. Contact & Location Profile

Resident Name *

Contact Number *

Property Address and Room *

2. Issue Diagnostics

Repair Category *

Location of Problem *

Description of Issue * Please describe when it began, whether it is getting worse and what exactly is affected.

Safety Impact Specify issues affecting water, electricity, heating, security, fire safety, or trip hazards.

Troubleshooting Already Attempted List only safe, approved checks performed.

3. Access & Arrangements

Preferred Appointment Times

Adjustment or Support Required

Access Permission Statement * Specify whether staff or deployment contractors may enter if the resident is currently absent and how notice details should be handled.

Swan Living will acknowledge the request, assess its priority and arrange the appropriate response. We may contact the resident for photographs, further information or access. If an appointment changes, we will provide an update as soon as reasonably possible. Residents should report immediately if the issue becomes more serious or begins to present a safety risk.